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Available full-time, on-site San Diego, CA

Matthew
Bean

IT support & networking

View my work Download résumé

About

I run help desk operations for a SaaS company. First contact for tickets, emails, chats, calls. Most days that means triaging in GitHub Issues, untangling login and permissions problems, reproducing bugs properly, and knowing when something is mine to fix and when it needs Tier 2.

Before that, six years as a technical support specialist and executive administrator on a Salesforce CRM: custom fields, automated actions, agent records, and user accounts end to end, from provisioning and permission sets through deactivation. The whole licensing and credentialing lifecycle ran on top of it.

I'm studying for the CCNA and I keep a home lab. DNS filtering, VPN, uptime monitoring. Enough PC builds and component-level repairs that boot/POST troubleshooting is muscle memory. San Diego, available full-time, on-site.

  • Based in

    San Diego, CA

  • Availability

    Full-time, on-site

  • Studying

    Cisco CCNA

Education

  • Saddleback College

    Mission Viejo, CA. Coursework toward an Associate’s in Photography, minor in Business.

    2006 to 2007

  • Browning Academy

    La Verkin, UT. High school diploma.

    2006

Skills

What I work with

Day-to-day tools, plus the networking track I'm studying toward the CCNA.

Systems & Infrastructure

  • ▸ Windows 10/11 desktop administration
  • ▸ Active Directory fundamentals
  • ▸ Azure Virtual Desktop & Windows 365
  • ▸ Microsoft Intune fundamentals
  • ▸ Linux fundamentals (home server)
  • ▸ Basic virtualization concepts
CCNA in progress

Networking

  • ▸ IP addressing & subnetting
  • ▸ Routing & switching fundamentals
  • ▸ VLANs, DNS/DHCP, VPN configuration
  • ▸ Basic network security concepts
  • ▸ Connectivity and DNS troubleshooting

Hardware

  • ▸ PC builds and upgrades (RAM, storage, GPU)
  • ▸ Component-level diagnostics and repair
  • ▸ Boot/POST failure troubleshooting
  • ▸ Printer, monitor, peripheral setup

Platforms & Tools

  • ▸ Salesforce CRM config and automation
  • ▸ GitHub Issues, Git version control
  • ▸ Google Workspace
  • ▸ join.me
  • ▸ Microsoft Office, Adobe Acrobat

Operations

  • ▸ Help desk and ticketing operations
  • ▸ User provisioning, deactivation, permissions
  • ▸ Troubleshooting and escalation
  • ▸ SLA management
  • ▸ Bug reproduction and documentation
  • ▸ System and status monitoring
  • ▸ Client communication

Home lab

Projects

Home server & network

Self-managed home server running DNS filtering, VPN access, and uptime monitoring. Where I break things on purpose and then fix them.

LinuxDNSVPNMonitoring

Packet Tracer VLAN labs

CCNA practice topologies. VLAN segmentation, inter-VLAN routing, trunking. Built, broken, and re-traced until the failure modes are obvious.

VLANsRoutingSwitching

PC builds & repair

Multiple full builds, plus component installation and replacement. Including the unglamorous part: diagnosing boot and POST failures down to the part.

HardwareDiagnostics

FPV drones & 2.4 GHz

Quadcopters built and repaired from the frame up: soldering ESCs, motors, video transmitters, and wiring harnesses, then configuring flight controllers in Betaflight through the CLI and GUI, including failsafe. Bound 2.4 GHz control links and chased down dropouts by diagnosing interference, planning channel assignments, and range-testing to isolate where the signal actually died. Same for the video side, picking bands and channels and tuning antennas for a clean feed.

RF2.4 GHzSolderingBetaflight

Crypto & blockchain

Built and maintain GPU mining rigs: component selection, assembly, overclock and thermal tuning, uptime monitoring. Self-custody wallets with hardware wallet setup, seed phrase practices, and transaction verification. Run blockchain nodes and work with on-chain and DeFi applications, alongside active trading, portfolio tracking, and market research.

GPU rigsSelf-custodyNodesDeFi

This site

Astro and Tailwind, deployed to GitHub Pages by a hardened Actions pipeline: SHA-pinned actions, least-privilege permissions, strict CSP, no backend.

AstroTailwindCI/CD source

Where I've worked

Experience

  1. JoyPunk LLC Remote

    Oct 2025 to now

    Help Desk Support Technician

    • First point of contact for support tickets, emails, chats, and calls covering the company website and SaaS applications.
    • Triage, log, and prioritize tickets in GitHub Issues, keeping response and resolution times within SLA.
    • Troubleshoot login, account, permissions, and connectivity issues across web and SaaS platforms, including SSO and password resets.
    • Reproduce reported bugs with detailed steps, then escalate past Tier 1 to engineering with clear documentation.
    • Monitor status dashboards and communicate known outages proactively before the tickets arrive.
    • Write and maintain knowledge base articles and troubleshooting guides, and flag recurring ticket patterns so repeat issues get a permanent fix instead of a repeat ticket.

  2. Rainbow Financial Group Remote

    Jan 2019 to Oct 2025

    Technical Support Specialist & Executive Administrator

    • Administered the Salesforce CRM platform: custom fields, automated actions, and agent data records.
    • Managed Salesforce user accounts end to end: created and deactivated users, reset access, and assigned profiles and permission sets as agents onboarded and departed.
    • Managed the full insurance agent licensing and credentialing lifecycle from submission through carrier approval, monitoring and renewing licensing to keep producers contract-ready.
    • Diagnosed and resolved platform issues, escalating complex matters to Salesforce support and coordinating resolution.
    • Audited agent records for compliance with evolving carrier requirements, and led internal meetings over join.me on platform and procedural changes.

  3. Earlier

    2005 to 2019

    Tops, Whole Foods Market, Guitar Center, Mother’s Market, AppleOne placements

    • Client-facing service, retail, and warehouse roles: in-home consultation and product recommendations, inventory and order fulfillment against 15-minute ETA windows, high-accuracy cash handling with end-of-shift reporting, plus assembly and light industrial work across temp placements. Full history on the résumé.

Training

Certifications

  • Cisco CCNA

    in progress

    Routing and switching, VLANs, subnetting, network security fundamentals.

  • Active Directory Domain Services

    Microsoft Learn

  • Microsoft Intune Fundamentals

    Microsoft Learn

  • Cloud-Hosted Desktops with Azure Virtual Desktop and Windows 365

    Microsoft Learn

  • Monitor and Maintain an Azure Virtual Desktop Infrastructure

    Microsoft Learn

GitHub

On GitHub

Public repositories, pulled live from the GitHub API.

Contact

Let's talk

I'm looking for a full-time IT support, desktop support, or junior network role in San Diego. If you've got an opening, I'd like to hear about it.

Download résumé